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Main Topics

Solve Problems

Focus on the User

Build Teams

Manage the Process

Problem Solving Concepts

Identify the Problem

Describe the Problem

Analyze the Problem

Plan the Solution

Implement the Solution

Evaluate the Solution

Tools for Describing the Problem

Flow Chart

Indicator Matrix

Exit Interview

Table

Bar Graph

Line Graph

Pie Chart

Histogram

Tally Sheet

Supervision Guide

  

Tally Sheet

What is it?

A tally sheet is a simple data collection form for observing how frequently something occurs.

Who uses it?

The team and the manager.

Why use it?

To easily and efficiently collect and organize data.

When to use it?

To collect data on the frequency of certain events, i.e., after the causes of a problem have been analyzed and selected, as a first step of the Pareto Analysis.

How to use it:

  1. Review the steps of the process, or the causes of the problem to observe.

  2. Make a list of examples to observe. Only information you intend to use should be included in this list. Leave some room for unexpected events.

  3. Decide on the time interval for observing the events (number of days).

  4. You can use external observation of the process to measure frequencies, or ask users or workers to use tally sheets themselves during their daily work. An observation of every event is registered by a check in the corresponding cell of the sheet each time that the event occurs.

  5. The frequency is calculated by adding up the number of events in the last column. The data will serve as the basis for the creation of a Pareto Graph.

Tips:

  • Make sure people interpret the categories in the same way, using agreed upon operational definitions.

  • Keep separate tally sheets for different days, different people, and so on. That way you can look for patterns related to those factors.

    EventsDay 1Day 2Total
    AIIIIIIIIIIIII13
    BIIIII5
    CIIIIIII7

Example:

Here is an example of how to use a tally sheet for describing and analyzing a problem.

         
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The Guide to Managing for Quality Copyright 1998 MSH and UNICEF

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