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Prioritization Matrix
What is it?
A Prioritization Matrix is a useful technique you can use with your team
members or with your users to achieve consensus about an issue. The Matrix helps you rank problems or issues (usually generated through brainstorming) by a particular criterion that is important to your organization. Then you can more clearly see which problems are the most important to work on solving first.
Who uses it?
Members of your team, or a group of users, can participate in the process.
Why use it?
To determine what your users or your team members consider to be the most pressing problem with your program or health service.
When to use it?
When you need to prioritize problems, or to achieve consensus about an issue.
How to use it:
- Brainstorm--Conduct a brainstorming session on problems users or team members have with your program or service. Go to the Brainstorming tool to learn how to conduct a group brainstorming session.
- Fill out the Prioritization Matrix chart with the group:
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Problem | Frequency | Importance |
Feasibility | Total Points |
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In the first column, write down the problems that were mentioned in the brainstorming session.
In the second to fourth columns, define your criteria. Examples of some typical criteria are:
- Frequency: How frequent is the problem? Does it occur often or only on rare occasions?
- Importance: From the point of view of the users, what are the most important problems? What are the problems that you want to resolve?
- Feasibility: How realistic is it that we can resolve the problem? Will it be easy or difficult?
You can choose other criteria if they better fit the situation you are discussing. For example, for a more quantitative comparison, you could use cost, amount of time, or other numerical indicators as the criteria.
- Rank/Vote--Each participant now votes three times for each criteria. Each participant votes nine times in total.
- Total all the votes together. The totals help you see clearly how to
prioritize the problems.
Example:
Here is an example of using a Prioritization Matrix to identify the problem.
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Case Study
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