PARENT SITES: [ERC HOME] [UNICEF]
Welcome Case Study Map
Main Topics

Solve Problems

Focus on the User

Build Teams

Manage the Process

Problem Solving Concepts

Identify the Problem

Describe the Problem

Analyze the Problem

Plan the Solution

Implement the Solution

Evaluate the Solution

Tools for Describing the Problem

Flow Chart

Indicator Matrix

Exit Interview

Table

Bar Graph

Line Graph

Pie Chart

Histogram

Tally Sheet

Supervision Guide

  

Indicator Matrix

What is it?

An Indicator Matrix is a chart that will guide you as you construct indicators.

Who uses it?

The team, the manager.

Why use it?

To help you organize the information you are collecting.

When to use it?

When you need to construct indicators as you describe the problem.

How to use it:

Create a chart (see example below).

What to Measure? Description of Indicator Formula Source of Numerator Source of Denomin-
ator
Quality Standard
           

  1. Write the questions that you have about the problem in the first column. For example: How many are there? When does it occur? Where does it occur? Who is most affected? How much time does it take?

  2. Write the description of the indicator in the second column: for example, proportion of..., time of..., percentage of..., rate of....

  3. Write the formula of the indicator (numerator divided by denominator, or number of events) and its expression in the third column.

  4. In the fourth and fifth columns, indicate the sources for obtaining the necessary data for the numerator and denominator. The sources may include daily reports, files, surveys, observations, interviews, etc.

  5. Eventually, the standard for comparison will be put in the sixth column.

Example:

Here is an example of an indicator matrix being used to describe a problem.
         
Return to Concept: Describe the Problem
View Next Tool: Exit Interview
         

Go to: WelcomeCase StudyMap




Parent Sites:
United Nations Children's Fund The Manager's Electronic Resource Center Management Sciences
for Health
UNICEF Home ERC Home
ERC Search
MSH Home









The Guide to Managing for Quality Copyright 1998 MSH and UNICEF

Questions? Comments? Need help? Contact us at erc@msh.org