|
|
|
Flowchart
What is it?
A Flowchart is a tool that graphically represents the steps of a
process or the steps that users have to take to use the
service (user Flowchart).
Who uses it?
The team, the manager.
Why use it?
The Flowchart helps you analyze the number of steps and the time required for each step, to detect bottlenecks, unnecessary steps, repetitions, and other obstacles.
When to use it?
When you want to describe activities, identify problems, identify the causes of problems, detect "bottlenecks," and define indicators.
How to use it:
Different symbols are used in a Flowchart to indicate the
different types of actions in the process:
- a circle for the beginning or end of the process
- a rectangle for a step in the process (activities)
- a diamond for the decision points
|
|
How to create a Flowchart:
- Observe for a few repetitions the process you will be charting. Write down all the steps taken and decisions made in the process.
- Mark the path of the Flowchart from the beginning to
the end by connecting all the rectangles (activities)and diamonds (decision points).
- Return to the beginning of the path and repeat Step 2 for any
paths that branch off from the main path (at the decision points).
- Record the last step at the bottom of the page, draw a circle
around it, and connect the primary path and any branching paths to the last step.
- Review for accuracy.
Example:
Here is an example of how a Flowchart is used to describe the problem.
|
Case Study
Welcome
