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Main Topics

Solve Problems

Focus on the User

Build Teams

Manage the Process

Problem Solving Concepts

Identify the Problem

Describe the Problem

Analyze the Problem

Plan the Solution

Implement the Solution

Evaluate the Solution

Tools for Planning the Solution

Brainstorming

Force Field Analysis

SWOT Analysis

Prioritization Matrix

Hierarchical Flow Chart

Program Matrix

Benchmarking

  

Force Field Analysis

What is it?

Force Field Analysis is a technique based on the premise that change is a result of a struggle between forces of resistance (forces that impede change) and driving forces (forces that favor change). By using Force Field Analysis, you can learn which course of action will be the best one to implement because it will have the most driving forces and the least resistant forces.

Who uses it?

The team members, the managers, the users.

Why use it?

To determine the best course of action to take.

When to use it?

During a Strategic Analysis process.

How to use it:

  1. Explain the process to the group. Define the problem or issue you will be discussing.

  2. Create a chart on newsprint or a chalkboard with two headings: driving forces and forces of resistance.

  3. Have the group brainstorm which forces belong in each column. Driving forces are characteristics of the issue that make it easy to take place; resistant forces are characteristics of the issue that make it difficult to take place.

  4. Evaluate the chart together.

Example:

Here is an example of a Force Field Analysis being used to plan the solution.

         
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