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Benchmarking
What is it?
Benchmarking is a technique in which you compare the processes of one organization with those of similar organizations to study ways to improve those processes.
Who uses it?
The team and the managers. It is important to include in the team someone who has expertise in the process
you are comparing.
Why use it?
To develop new ideas about how to modify and improve the selected process.
When to use it?
For analyzing strategies to improve a process.
How to use it:
- Select another organization to use as a "benchmark."
Identify an organization that provides similar health services (ideally, a noncompetitor) or that is a leader in the process and is also willing to share information with you.
- Contact the benchmark organization to explain the purpose of your proposed visit, gain their support for the visit,
and to set a date.
- Make a site visit to collect data:
- Determine in advance the kind of information you want.
- Send a list of questions to your benchmark contact so that he or she can prepare for your visit.
- Agree on an agenda for the visit.
- Arrange a meeting, tour the benchmark organization, and obtain answers to your questions.
- Ask about the organization's future plans for the process you are investigating.
- Be prepared to share comparable information about your own organization.
- Determine any important differences between the process used by your
organization and the process used by the benchmark organization.
- Present your findings to the team, set new goals, and use the results to propose improvements in the process.
Example:
Here is an example of using benchmarking to plan the solution.
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Case Study
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