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Planning the Solution
Why?
Once you have defined the four or five key causes of the problem, your next
step is to identify the intervention needed to resolve these causes.
What?
It is likely that several alternatives for solving the problem exist. However,
the "best" strategy depends on the forces that impede or favor the change,
and the effectiveness and cost of the alternative solutions.
How?
- Clarify the expected results
- Analyze the viability of possible alternatives by:
- brainstorming to generate possible
alternatives.
- use a force field analysis to
identify how forces will facilitate or decrease the viability of
alternatives
OR
- conduct a SWOT analysis to identify
and analyze the Strengths, Weaknesses, Opportunities, and Threats of the
alternatives.
- use benchmarking to determine if another organization similar to yours
has processes you can utilize to solve the problem.
- Select a strategy for resolving the vital causes of the problem, by:
- using the prioritization
matrix to compare the effectiveness and feasibility of the
different proposed solutions
- defining the selected strategies with a
hierarchical flow chart to specify the chronological order of activities
- Plan the implementation of activities by using a
program matrix for defining
goals and allocating resources (human, material, financial, time)
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Case Study
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