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Motivating People
Why?
For the participants in the quality improvement process to perform
to the best of their capabilities and in the best interests of the organization, they need to be motivated to work consistently and enthusiastically. Since the backbone of quality improvement efforts is
voluntary participation, motivation assumes an important role.
What?
Motivation is the internal reason for people to do what they do. This may be based on the expectation of a reward, some internal satisfaction, or fear of loss of privileges or power. Motivating means helping people find the meaning in their role in the quality improvement process.
How?
Motivation can be achieved by:
- Improving participation in meetings by introducing communication skills and evaluating progress being made by all team members.
- Setting realistic and measurable goals for individuals as well as
groups. This can be done by using tools such as:
- A system of fair appraisal of the individuals and groups, and rewards based on those appraisals, may also be used. The rewards may be intrinsic, like public recognition, or extrinsic, like monetary incentives, depending on the resources. The main assessment tools that can be used are:
- The management may also motivate employees by setting examples and taking serious steps to make the quality improvement projects high priority, by using tools such as:
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Case Study
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