Map of The Guide to Managing for Quality

Welcome
			Map: Click the underlined text to go to a section or view a detailed outline of a section.
to read a CASE STUDY about managing for quality in action.	Santa Rosa Health Center [view section outline]		Solve Problems [view section outline]	for an introduction to basic TOPICS in quality, including key CONCEPTS and TOOLS you can use.
			Focus on the User [view section outline]
			Build Teams [view section outline]
			Manage the Process [view section outline]

 

MAIN TOPICS
SOLVE PROBLEMS	[Return to Map]
Concepts	Tools
Identify the Problem	User Survey Prioritization Matrix Brainstorming Control Chart
Describe the Problem	Flow Chart Indicator Matrix Exit Interview Table Bar Graph Line Graph Pie Chart Histogram Tally Sheet Supervision Guide
Analyze the Problem	Brainstorming Causal Table Cause-and-Effect Diagram Tally Sheet Pareto Analysis Client Flow Analysis Focus Group Prioritization Matrix
Plan the Solution	Brainstorming Force Field Analysis SWOT Analysis Prioritization Matrix Hierarchical Flow Chart Program Matrix Benchmarking
Implement the Solution	Supervision Community-Based Monitoring Control Chart Checklist Diagnostic and Treatment Algorithm Partograph
Monitor/Evaluate the Solution	Indicator Matrix Prioritization Matrix Defining Standards Control Chart
FOCUS ON THE USER	[Return to Map]
Concepts	Tools
Record Observations	User Survey Checklist Focus Group Moment of Truth Analysis Client Flow Analysis Supervision
Build Consensus	Brainstorming Prioritization Matrix Focus Group Managing Meetings Negotiation Techniques
Collect and Analyze Data	Indicators Table Control Chart Line Graph Pie Chart Bar Graph Histogram
BUILD TEAMS	[Return to Map]
Concepts	Tools
Develop an Effective Team	Managing Meetings Negotiation Techniques Brainstorming Solving Conflict Program Matrix Team Building Strategies Effective Presentations Audiovisual Techniques Best Convey Your Message Prepare for a Presentation Marketing Plan
MANAGE THE PROCESS	[Return to Map]
Concepts	Tools
Develop Strategies	Affinity Technique Force Field Analysis SWOT Analysis Strategic Analysis Brainstorming
Market Change	Marketing Plan Negotiation Techniques Stakeholder Analysis Brainstorming Program Matrix Effective Presentations Audiovisual Techniques Convey Your Message Prepare for a Presentation
Motivate People	Strategies for Managing Meetings Program Matrix Supervision Guide Supervision Visit Plan Defining Standards Checklist Solving Conflict Effective Presentations Audiovisual Techniques Convey Your Message Prepare for a Presentation
CASE STUDY	[Return to Map]
Getting Started	Welcome to the Santa Rosa Health Center Establishing a Quality Improvement Team Creating the Vision Statement Defining the Mission Statement
Developing a Strategic Plan	Force Field Analysis Generating Alternatives and Viability Analysis Developing a Plan of Action
Identifying the Problem	Determine Users' Needs
Describing the Problem	Using a Prioritization Matrix Moment of Truth Analysis Client Flow Analysis Indicator Matrix Table Bar Graph Line Graph Histogram Pie Chart
Analyzing the Problem	Cause and Effect Diagram Causal Diagram Pareto Analysis
Planning the Solution	Force Field Analysis Benchmarking Viability Analysis
Implementing the Solution	Developing a Marketing Plan Supervision
Monitor/Evaluate the Solution	Using an Indicator Matrix Selecting Indicators Using a Prioritization Matrix Defining the Monitoring System Using a Control Chart
[Return to Map]