|
|
|
Solving Conflicts
What is it?
Conflict almost always arises when there is a contradiction between several
different points of view. It is important to have a method for solving
conflict in your organization.
Who uses it?
The management, the team members.
Why use it?
Conflict often arises when groups of people work together. It is
important to be able to work through conflict in a constructive way to maintain motivation within your team.
When to use it?
- Avoid jumping to a solution before fully analyzing the problem.
- Describe the facts: What is the unsatisfactory situation? What is the context of the conflict? Who is involved? Who are the stakeholders? What is each person's point of view?
- Define the conflict: Where is the contradiction between the different points of view? Analyze each team member's viewpoint by speaking to them individually about the situation.
- Diagnose the conflict: What preceded the conflict? What are the individual interests? What advantages does each party have? What are the power issues?
- Consider the alternatives, for there is no "best" solution. Sometimes, when the conflict is due to a misunderstanding, explaining the situation in an explicit way may help to resolve the conflict. In other circumstances, the differing points of view cannot be changed, only accepted.
- Implement the solution that has been chosen.
- Evaluate the solution. If the unsatisfactory situation still exists, begin the process again.
|
Case Study
Welcome
