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Building Teams: An Overview
Once management's commitment to implementing a quality initiative is
secured, you or the appropriate manager will want to organize a team
of staff, including other senior managers or health professionals, to
lead this process. The key to successful implementation of the process
of quality improvement lies in building of participatory, multifunctional and multidisciplinary teams. These teams can be permanent or can be created on a more temporary basis for solving specific problems.
This team will play a central role in planning and implementing a quality initiative.
Once formed, the quality team needs to be trained in concepts and
techniques for problem solving and focusing on the health service's
users.
As people throughout the organization become familiar with the
problem-solving process, and with implementing change throughout the
organization, the new culture of quality improvement can spread
throughout the organization. In this way, creating work teams
specifically brought together to solve institutional problems eventually leads to a "teamwork culture" in the organization.
Even after the quality team is trained in quality techniques and
concepts, you may find it useful to integrate other team-building
techniques into your team leadership. In this section, you will find tips and techniques for managing meetings, negotiations, and conflict
resolution, and making effective presentations.
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Case Study
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