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Identify the Problem
Why?
Identifying a very clearly defined and specific problem is the first
critical step to successfully implementing the problem-solving process.
The strategy of improving the quality of services involves solving problems in order of priority. Why is it important to prioritize problems?
Resources and time are limited. You can't solve all the problems at the same time, so your efforts should initially focus on the most
important problem.
To gain experience and acquire expertise with the
problem-solving process, the first problem you work on should be one that is easily studied and resolved. Choose a problem with plenty of
data easily available.
If the resolution of the first problem is successful, that solution can be reproduced easily at the local or national level, and even more so if it corresponds to the priority policies of the institution.
What?
A problem occurs when there is a difference between what "should be" and what "is"; between the ideal and the actual situation. A problem:
- expresses the difference between the hoped for and the actual situation;
- is directly or indirectly related to the health of the population;
- is expressed in terms of processes, effects, impacts, and satisfaction.
How?
You can select a problem by using one of the following techniques:
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Case Study
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