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Quality Guide - Prioritization Matrix
Prioritization Matrix
What is it?
A Prioritization Matrix is a useful technique you can use with your team
members or with your users to achieve consensus about an issue. The Matrix
helps you rank problems or issues (usually generated through brainstorming)
by a particular criteria that is important to your organization. Then you
can more clearly see which problems are the most important to work on
solving first.
Who uses it?
Members of your team, or a group of users, can participate in the process.
Why use it?
To determine what your users or your team members consider to be the most
pressing problems with your program or health service.
When to use it?
When you need to prioritize problems or achieve consensus about an issue.
How to use it:
- Brainstorm--Conduct a brainstorming session on problems users or team
members have with your program or service. Go to the
Brainstorming tool to learn how to conduct group brainstorming.
- Fill out the Prioritization Matrix chart with the group:
| Problem |
Frequency |
Importance |
Feasibility |
Total Points |
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In the first column, write down the problems that were mentioned in
the brainstorming session.
In the second to fourth columns, define your criteria. Examples of
some typical criteria are:
- Frequency: How frequent is the problem? Does it occur often or only on
rare occasions?
- Importance: From the point of view of the users, what are the most
important problems? What are the problems that you want to resolve?
- Feasibility: How realistic is it that you can resolve the problem? Will
it be easy or difficult?
You can choose other criteria if they better fit the situation you are
discussing. For example, for a more quantitative comparison, you could use
cost, amount of time, or other numerical indicators as the criteria.
- Rank/Vote--Each participant now votes three times for each criteria. Each
participant votes nine times in total.
- Total all the votes together. The totals help you see clearly how to
prioritize the problems.
Example:
Here is an example of
using a Prioritization Matrix to build consensus.
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Case Study
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