|
|
|
Indicators
What is it?
An indicator is used to describe a problem: how often it occurs, when and
where it occurs, and who is affected by it. Indicators are developed by
collecting data and then expressing the data through mathematical formulas
or through tables and graphs.
Who uses it?
The management, the team members.
Why use it?
To diagnose a current situation, to compare a characteristic in a population
or a process to others, or to evaluate the variations of an event or
characteristic.
How to use it?
- Determine what you want to measure:
- How many cases or problems have been found?
- When does the problem generally occur?
- Where does it occur?
- Who is most affected?
- Describe the indicator: the proportion of....; the time of...; the
percentage of...; the rate of....
- Determine the formula of the indicator. The indicator is composed of a
numerator (what you observe) and a denominator (the reference).
- Determine the sources for obtaining the necessary data, such as daily
reports, files, surveys, observations, interviews, etc.
- Determine the standard for comparison.
Example:
Here is an example of indicators
being used in data collection and analysis.
|
Case Study
Welcome
