Using an Indicator Matrix

What to Measure?	Description of Indicator	Formula	Source of Numerator	Source of Denominator	Quality Standard
staff arriving late	proportion of staff arriving late	#of staff arriving late/ #of staff	attendance records	clinic personnel records	5%
staff absences	proportion of staff absent	#of staff absent more than 1 hour per week/ #of staff	attendance records	clinic personnel records	5%
satisfied users	proportion of users satisfied	#of users satisfied with waiting time/ #of users	survey	clinic records	90%
staff self- evaluation	proportion of staff with a positive self-evaluation	#of staff with positive self-evaluation/ #of staff	staff self-evaluation forms	clinic personnel records	95%
users receiving new information about health center services	proportion of users receiving new information	# of users receiving new information about health center services/ number of users	user survey	clinic records	80%
doctors performing only one activity at a time	proportion of doctors performing only one activity	# of doctors performing only one activity/ number of doctors	direct observation	clinic records	80%

Next, they need to select which indicators to use in their monitoring system.