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Case Study Sections


		Getting Started
		Developing a Strategic Plan
		Identifying the Problem
		Describing the Problem
		Analyzing the Problem
		Planning the Solution
		Implementing the Solution
		Monitoring/Evaluating the Solution

Related Topics


		Describe the Problem Tools: Table
		Data Collection and Analysis Tools: Table

Problem-Solving Table

Having developed the indicator matrix previously, the team has just finished collecting data for 4 days using tally sheets. They also use the daily clinic reports to gather additional data.

Next, they count up the data they have collected and enter the data into a tableto organize it. (Click hereor here for more discussion on tables.)

Table: Results of Data Collection

Indicator	Day 1	Day 2	Day 3	Day 4	Total	Total Expressed as Percent	Quality Standard
proportion of users who arrive in an hour that complete registration	20/50	30/60	15/30	25/50	90/190	47%	80%
proportion of users who spend less than 15 minutes with the doctor	17/25	16/25	18/25	17/25	68/100	68%	85%
proportion of users who receive lab services within an hour	9/16	8/17	11/14	9/16	37/63	59%	80%

Now the team can see that these three processes are not meeting the quality standard, especially registration. To better describe the problem, the team decides to gather some additional data, and to use some graphical tools so they can visualize the data. They decide to use:

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