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Welcome Case Study Map

Main Topics


		Solve Problems
		Focus on the User
		Build Teams
		Manage the Process

Focus on the User Concepts


		Record Observations
		Build Consensus
		Collect and Analyze Data

Tools for Building Consensus


		Brainstorming
		Prioritization Matrix
		Focus Group
		Managing Meetings
		Negotiation Techniques

Consensus

Why?

Quality means satisfying your users' needs through care givers who provide optimal care. Techniques that promote interaction between users and providers will improve effectiveness and quality by combining both points of view.

What?

Consensus-building techniques promote interactions between users and staff and between managers and clinicians, and help reach commonly agreed-upon decisions.

How?

Some of the techniques that you can use include:

brainstorming, which will help you and your team generate as many ideas as possible in a short time
using a prioritization matrix, which helps rank problems or solutions
a focus group, which will help describe the problem or define users' perceptions

utilizing techniques for managing meetings, which encourages a mutual interchange and can lead to consensus
using negotiation techniques, which will help you reach agreements that satisfy all parties

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View First Tool:	Brainstorming

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United Nations Children's Fund	The Manager's Electronic Resource Center	Management Sciences for Health
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