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Building Teams
Why?
Improving quality of services is best done with participatory,
multifunctional and multidisciplinary teams, where the team members have specific responsibilities and share the mission of providing excellent service to the user. These teams are formed to solve
specific problems on a temporary basis or can be permanent.
What?
A work team is a group of people that comes together to achieve a common objective and, in the process, exchange experiences and ideas, while respecting each other's contributions in the achievement of that objective. Team members commit to participating in deliberations by learning to effectively communicate with each other even though they have different duties and functions and are at different levels in the organization. A quality team is formed by different people, depending
on the problem you need to solve. A team should be made up of 8-10 members, and their participation should be voluntary. Team work groups require time to be set aside from their duties or to work on their own time.
How?
The team can use the following tools to help it perform efficiently and
achieve its objectives:
To learn more about any of the tools mentioned above, click on the name of that tool.
Once you are done looking at the tools related to Building Teams, continue on to tools for Developing Strategies.
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Case Study
Welcome
