• Introduction
  
• Improving Staff Performance
  
• Identifying Performance Problems
  
• Handling Job Performance Problems
  
• Managing Conflict
  
• Improving Staff Motivation
  
• Providing Effective Feedback
  
• Building A Supervisory System
  
• Preparing a Supervisory Schedule
  
• Developing a Supervisor's Session Plan
  
• Developing A Performance Appraisal System

Tools and Techniques

• Supervisor's Session Plan
  
• Items for Selective Supervision

How To ...

• Provide effective supervision
  
• Set individual performance objectives
  
• Uncover problems that demand immediate attention
  
• Improve the work environment
  
• Improve staff motivation
  
• Use a supervisor's session plan

Country Examples

• Example from Bangladesh - Performance Objectives from the Community-Based Family Planning Services Project
  
• Example from Lesotho - The Complexities of Supervision
  
• Example from Liberia - Supervisory Schedule for Mrs. Betty Amaya, Community-Based Distribution Program Officer
  
• Example from Zimbabwe - A Selective Approach to Supportive Supervision
  
• Example from Kenya - Employee Performance Appraisal Form of the Family Planning Association of Kenya

Vignette

• Managing a Performance Problem

Sample Forms

• Supervisor's Session Plan
  
• Employee Performance Appraisal Form

Checklists

• Supervisor's Self-Assessment Checklist
  
• Supervising and Supporting Your Staff