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Glossary For Chapter 6

Client Survey
Research method such as an interview or a focus group discussion, used to study whether he clients' needs are being met.

Competency-Based Training
Training that focuses exclusively on teaching the skills, facts, and attitudes that are related to specific jobs. The content of such training is ideally pre-determined by the trainees themselves.

Daily Feedback Forms
Evaluation forms designed to give trainers and managers valuable feedback on the trainees' satisfaction with the training, used on a daily basis.

Decision Tree
A series of questions used as a tool to analyze whether training is necessary to resolve a performance problem.

Exit Interview
An interview conducted with clients as they leave the family planning clinic to assess how they felt about the services they received. The interview can be an informal conversation, or a more formal questionnaire, that focuses on a particular aspect of service delivery.

Experiential Learning
A method of teaching which uses active participation and the applied use of new skills through role playing and on-the-job experience, in addition to lecturing.

Focus Group Discussion
A planned and guided discussion among the participants of a selected group, for the purpose of examining a particular issue.

Formal Training
A course of instruction that has specific learning objectives and is conducted outside the regular workplace.

Health Situation
The health status of a community or population, determined by an analysis of common demographic statistics, knowledge, attitudes, and practices of the population.

Informal Training
Training that occurs on the job and is often accomplished through personal instruction, guidance from a supervisor, or even by observing co-workers.

Methodology
The means and logical procedure by which a program plan or approach is implemented, such as on-the-job training versus formal training.

Missed Opportunity
An occasion that offered a chance for a beneficial activity to occur (service provision, employee feedback, etc.) but was overlooked.

Needs Assessment
An analysis that studies the needs of a specific group (employees, clients, managers), presents the results in a written statement detailing those needs (such as training needs, needs for health services, etc.), and identifies the actions required to fulfill these needs, for the purpose of program development and implementation.

Observation Guides
A form designed to help the trainer or supervisor to assess, through observation, the student's grasp of the subjects being taught.

Phased Training
Training conducted in stages, alternating with periods of on-the-job work experience.

Post-tests
Given to clients, employees, trainees, or any other specific group of people who are being evaluated after a program has been completed or during the implementation, for the purpose of measuring the progress toward planned objectives.

Pre-tests
Given to clients, employees, trainees, or any other specific group who are being evaluated, for the purpose of determining a baseline against which future results will be measured.

Refresher Training
Periodic training given to staff for the purpose of reinforcing skills or introducing new concepts or techniques.

State-of-the-Art
The current level of refinement of a particular developing technology.

Task Analysis
An examination of all the duties and activities which are carried out by an individual employee, for the purpose of determining the required skills, knowledge, attitudes, resources, and risks involved with each task.


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A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W

Table of Contents