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Glossary For Chapter 5

Feedback
The process that allows for two-way communication between the field and the office (or an employee and a supervisor), for the purpose of modifying, correcting, and strengthening performance and results.

Merit Awards
Promotions or financial rewards given to employees in recognition of outstanding performance.

Performance Appraisal
An established procedure for evaluating employee performance, conducted at pre-determined intervals, usually annually or semi-annually.

Performance Objectives
The end results that are expected to be achieved by an organization or an individual employee. Performance objectives determine the type and scope of activities that an organization or staff member will undertake for the purpose of achieving the desired results.

Selective Supervision
The procedure for supervising specific items on a less frequent and rotating basis, due to time constraints.

Session Plan
A statement or checklist for a supervisory session which outlines the items, skills, and statistics to be monitored during each supervisory session. This plan should also include program support activities, such as collecting reporting forms and replenishing supplies, and any post-session activities to be completed by the supervisor.

Supervisory Schedule
A written plan of supervisory sessions showing the name of the employee involved and the date, time, and content of upcoming supervisory sessions. A supervisory schedule is used for planning purposes and for communicating to employees such upcoming supervisory activities.

Supervisory Session
A meeting with one or more staff members in order to review the work that has been accomplished and to make plans for future work and subsequent supervisory sessions.

Supervisory System
The methods and procedures used to monitor the volume and quality of work performed by subordinate staff, as well as to provide necessary support to staff. The system includes site visits, employee performance appraisals, individual and group staff meetings, reviewing reporting forms, etc.


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