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Glossary For Chapter 4

Clinical Protocol
The list of medical standards that staff are expected to follow, which describes in detail the medical procedures and quality of care standards that ensure the safety and health of family planning clients.

Grade
In job descriptions, the standard level or rank on which the salary scale is based. It is determined, in part, by the skills and qualifications required to perform the job.

Grievance Policy
The standard policy, usually stated in a personnel manual, describing the formal procedure through which employee complaints are submitted, processed, and resolved.

Job Description
A document that lists the job title and the responsibilities of a particular job and the skills and qualifications required of the employee.

Personnel Manual
A document that details the personnel policies and administrative procedures of an organization, including a description of the organizational structure and duties of key staff positions.

Quality of Care (or Quality Care)
Quality of care refers to the provision of high-quality family planning services to all clients. It can be judged according to the following elements: the range of choice of contraceptive methods, the completeness of the information given to clients, the technical competence of the provider, the quality of the interpersonal relations, whether mechanisms exist to encourage continuity of contraceptive use, and whether appropriate services are offered.

Remuneration
Payment for goods provided, services rendered, or losses incurred.

Staff Development
The activities of an organization or supervisor, such as training, providing constructive feedback, job rotation, etc., which are designed to improve the skills, motivation, and qualifications of employees.

Termination Policy
The standard policy, usually stated in a personnel manual, describing the grounds for employee dismissal and the rights of an employee upon dismissal.


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Table of Contents