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Glossary For Chapter 10

Co-Payment Scheme
A system of paying for services rendered, whereby the client pays a portion of the fee which is supplemented by a third party such as an employer, an insurance company, or a pre-paid health plan.

Cost-Sharing
A system of reducing operational costs by coordinating with other organizations, such as joint volume purchasing, sharing storage facilities and costs, and sharing transportation costs.

Cross-Subsidizing
The system of using monies generated in one service to support the cost of another service within the same program. For example, use monies generated from sales of contraceptives in a clinic to subsidize the cost of providing services to clients who are unable to pay for services of contraceptives in that clinic or at other program sites.

Incentive System
A policy that rewards employees for excellent performance or special achievements and motivates employees to meet their objectives and to maintain program quality.

Organizational Stability
The point at which a program has the ability to withstand sudden change in the external environment and has developed a constant and reliable set of internal management controls and systems.

Social Marketing
An approach that promotes, distributes, and sells contraceptives at a relatively low price through existing commercial outlets. Social marketing supports the communication of family planning messages by using such commercial outlets as radio, newspaper advertisements, and television to provide family planning information, education and communication.

Sustainability
The ability of a program to provide quality services to its clients and expand its scope of services and client base while decreasing its reliance on income generated from the program and through local funding sources.

User Continuity Program
A systematic approach implemented to increase the rate of continuing users in a service delivery system. To institute a user continuity program, acceptable rates or number of continuing users must be determined for each service center, and activities for client follow-up must be carried out on a regular basis.


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