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Glossary


Example from Swaziland

Monitoring the Receipt of Fees in a Public System

In the health system in Swaziland, the Ministry of Health uses a system of preprinted tickets to collect money in exchange for health services. Patients buy a prenumbered ticket showing the service required at the health facility. The patient exchanges the ticket for the service printed on it when she or he is attended by the nurse or doctor.

Booklets of two-part tickets are printed by the government treasury department which distributes them to the regions. Regional offices issue complete booklets to clinics, noting the serial numbers and value of tickets issued. Every two weeks, the hospital accountants visit each clinic and collects cash and the remaining portions of the tickets that have been issued. The cash collected must equal the value of the ticket stubs returned.

The hospital accountant then returns the cash and issued tickets stubs to the treasury's regional office.

Ticket for Health Services

Glossary
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