Supervising and Supporting Your Staff

Introduction
Improving Staff Performance
Identifying Performance Problems
Handling Job Performance Problems
Managing Conflict
Improving Staff Motivation
Providing Effective Feedback
Building A Supervisory System
Preparing a Supervisory Schedule
Developing a Supervisor's Session Plan
Developing A Performance Appraisal System

Tools and Techniques

Supervisor's Session Plan
Items for Selective Supervision

How To ...

Provide effective supervision
Set individual performance objectives
Uncover problems that demand immediate attention
Improve the work environment
Improve staff motivation
Use a supervisor's session plan

Country Examples

Example from Bangladesh - Performance Objectives from the Community-Based Family Planning Services Project
Example from Lesotho - The Complexities of Supervision
Example from Liberia - Supervisory Schedule for Mrs. Betty Amaya, Community-Based Distribution Program Officer
Example from Zimbabwe - A Selective Approach to Supportive Supervision
Example from Kenya - Employee Performance Appraisal Form of the Family Planning Association of Kenya

Vignette

Managing a Performance Problem

Sample Forms

Supervisor's Session Plan
Employee Performance Appraisal Form

Checklists

Supervisor's Self-Assessment Checklist
Supervising and Supporting Your Staff