Supervising and Supporting Your Staff

Example from Liberia

Supervisory Schedule for Mrs. Betty Amaya, Community-Based Distribution Program Officer

^__________ `October` ^__________
Monday 5:	2:00 p.m. Supervisory meeting with Community-Based Distribution agents and their team leaders, Claratown Hall in Greater Monrovia. To discuss: Agents' problems, agents' not meeting targets. Motivational talk.	12:	Begin draft of quarterly report for main office. 2:00 p.m., meet with Thomas Armstrong, CBD Junior accountant, to get information for report.
Tuesday 6:	3:00 p.m. Supervisory meeting with CBD agents and their team leaders, West Point Clinic, West Point. To discuss: Adjust targets, agents' problems, contraceptive supply problems. Test agents' knowledge of how to deal with complications and side effects.	13:	11:00 a.m. Supervisory meeting with Mrs. Abrizi, Team Leader of Paynesville CBD agents, Paynesville. To discuss: Problems dealing with indigent patients, two CBD agents dropping out.
Wednesday 7:	2:00 p.m. Supervisory meeting with CBD agents and their team leaders, Redemption Hospital, New Kru Town. To discuss: Selling referral card, agents' problems. Explain concept of contacts and acceptors, correct procedure for receipts.	14:	2:00 p.m. Meet with Mr. Touie, team leader of West Point CBD agents, West Point Clinic, West Point. To discuss: Ways to adjust agents' targets to make them more equitable.
Thursday 8:	2:00 p.m. Supervisory meeting with CBD agents and their team leaders, Gardenersville Town Hall, Gardenersville. To discuss: Selling referral card, acceptor dropouts, agents' problems. Test agents' knowledge of contraceptive methods.	15:
Friday 9:	2:00 p.m. Supervisory meeting with CBD agents and their team leaders, Paynesville Clinic, Paynesville. To discuss: Agents' problems, correct procedure for receipts, dealing with indigent acceptors.	16:	1:00 p.m. Meet with Mrs. Mamadou, team leader of Gardenersville CBD agents, Gardenersville. To discuss: Why record-keeping has been inaccurate, problems of resupply.

Family Planning Association of Liberia
Post Office Box 938
Monrovia

September 4

Dear Team Leaders and Community-Based Distribution Agents,

Please find below the schedule for the meetings and collections of Financial and Programmatic Reports of the CBD project in your area, and the issuance of the monthly allowance for the month of September.

Full attendance at these meetings will be to your advantage.

October 5
Greater Monrovia (Claratown Hall) at 2:00 p.m.

October 6
West Point (West Point Clinic) at 3:00 p.m.

October 7
New Kru Town (Redemption Hospital) at 2:00 p.m.

October 8
Gardenersville (Gardenersville Town Hall) 2:00 p.m.

October 9
Paynesville (Paynesville Clinic) at 2:00 p.m.

Please take note of the time, as your presence will be greatly appreciated.

Sincerely yours,

Betty Amaya (Mrs.)

CBD Program Officer