Tools and Techniques

Sample Table of Contents for a Personnel Manual

1. Purpose and Structure of the Organization
   1. Mission of the organization
   2. History of the organization
   3. Organizational chart (showing lines of authority affecting all staff)
   4. Grade level structure
   5. Short descriptions of duties of key staff (taken from the summary sections of the job descriptions)
2. Personnel Policies
   1. Benefits
   2. Leave
   3. Work schedule
   4. Work-related travel and expense reimbursement policies
   5. Performance evaluations
   6. Grievance and termination policies
3. Administrative Procedures
   1. Client registration
   2. Storage, use, and inventory of supplies, medicines, contraceptives, and equipment
   3. Purchasing (requisitions, purchase orders, etc.)
   4. Reporting on time worked and expenses
   5. Reporting on contraceptives/medicines sold or distributed
   6. Monthly and quarterly reporting to management, regional or national office, Board, or donors
   7. Petty cash
   8. Financial management procedures