 | Customer service is a powerful way for managers to tailor their services to what their clients want. Offering clients courteous, efficient, high-quality services, not only benefits the clients but also greatly benefits the program. This section of the ERC gives you the knowledge and tools to run your clinic more efficiently and to improve the quality of your services through a focus on the client. |
Content
Managing Quality & Clinical Services is divided into three topic areas: assessment and planning, quality improvement, and sustaining quality.
This section includes:
- Full text articles and case studies from The Manager
- The Guide to Managing for Quality -- a compendium of tools, information and other resources to support health managers through the cycles of quality improvement
- Tools which can be downloaded immediately, plus contact information for other resources
- Short gems on specific management techniques
In this section you can:
- Search our member community database for colleagues with similar interests, either locally or internationally
- Post your experiences, questions and insights on a message board for discussion by an international audience of health managers
- Learn more about resources for those whose use of the Internet is largely, or entirely, confined to email